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Frequently asked questions

TENNIS PLAYERS

Tennis players who are older than 18 years of age are eligible to join the TWT circuit.
 

TWT is a free social network with extra cost services.
 

Free services include the ability to engage in challenges with other players and join tournaments hosted by other players/organizers. A free profile is limited in certain areas, but the player will still be ranked in the Challenge Rankings and Tournament Rankings.
 

Premium accounts allow the player access to all services, including the General Rankings, which count towards eligibility for the Masters tournament.  

 

TO ENROLL

CLICK ON “REGISTER” AT THE TOP RIGHT OF THE PAGE AND COMPLETE THE FORM



 

- You will receive a confirmation mail.

- You can login by using the access codes that will be mailed to you.

- Once you have logged in, you will see your name at the top right of the page. Here you can engage with various services linked to your account. You can also fill in your player profile, which will assist in matchmaking with other players.


 

TO UNSUBSCRIBE

Send an email with the request: info@tennisworldtour.org

I CAN’T ACCESS MY PERSONAL PROFILE

If you have inserted the correct details, this problem might be related to incorrect browser caching.
 

In this case you have to:

- Go into your internet options and erase the browser cache.

- Erase saved data/passwords for the TWT website.

- Try to log in again.
 

In case the problem continues, contact TWT directly for assistance.  

I FORGOT MY PASSWORD

You can request to have your password reset or retrieved by e-mail.
 

To do so, click on “password retrieve.”
 

If you receive an error while trying to retrieve your password, contact TWT directly.

HOW DO I UPGRADE MY ACCOUNT FROM FREE TO PREMIUM?

If your free trial has expired, you can upgrade to a premium account by navigating to the player menu and going to your account page. There you will find several options, including one to upgrade your account to a premium version.


Payment can be made via bank transfer, credit card or Skrill.

I DIDN’T RECEIVE THE CONFIRMATION MAIL

Two things might have happened:

- Your e-mail address is not valid. In this case, contact TWT to resolve the error.

- The confirmation mail might have ended up in your spam folder. Check to see that this is not the case.   

ORGANIZING TENNIS WORLD TOUR TOURNAMENTS

You need to click on the icone in home page "REGISTER AS ORGANIZER"

 

I AM REGISTERED BUT I’M STILL NOT ACTIVE

For the organizers of TWT tournaments or events, TWT will directly activate your account (it is not done automatically).
 

Before your account is activated, an e-mail will be sent to you.
 

Once you have accepted and signed off on the mail, your organizer account will be activated.

I DON’T REMEMBER MY LOGIN NAME

Contact TWT

WHICH TOURNAMENTS CAN I ORGANIZE?

The first year after activation, you can only organize Futures tournaments.
 

From the second year, depending on how it went (in terms of the number of participants and organization quality) you may be asked to organize more important tournaments (Slams and Challengers).

CAN I CHOOSE THE ENROLLMENT FEE FOR MY TOURNAMENTS?

TWT gives guidance on entry fees for tournaments, but tournament organizers are given leeway in terms of lowering or increasing the fees if they wish.  

WHAT INCOME WITH THE ORGANIZER GET?

The organizer will get the total amount of the registrations minus:

TWT does not take registration fees.  

WHO AWARDS THE PRIZES AT THE TOURNAMENT?

The prize money will be given to the winners by TWT, not the tournament organizer.

WHEN DOES THE ORGANIZER RECEIVES HIS MONEY?

Once the tournament is over and everything went well. Money will be directly transferred into the organizer’s bank account, or into a Skrill account.  

TENNIS PLAYER PROFILE

After you have logged in with your user name and password, your name will appear at the top right of the screen with your picture.



 

By clicking on your name, a menu with several options will appear:
 

MY TOURNAMENTS: This indicates the tournaments in which you are enrolled and that you have played.
 

MY CHALLENGES: Ongoing challenges and the ones you have completed.
 

PROPOSE A CHALLENGE: This is where you initiate a challenge with another player.
 

EDIT PROFILE: Here you can change your personal data, such as adding a photo, and you will also receive important information relating to your activity.
 

ACCOUNT: Here you can buy credits to enroll in tournaments and activate a premium account.

 

HOW DO I INSERT A PHOTO?

To insert the photo, you have to use a certain format (.jpg) and it has to be a close-up picture of you.
 

You can upload the picture in the profile section. Once it has been loaded, it has to be approved by TWT before it will be displayed.

WHY CAN’T I ENROLL IN TOURNAMENTS?

To play tournaments you need to meet some requirements:

- Be older than 16.

- Your profile must be completely filled out, including photo, personal information and player skills.

- Once you meet all these criteria, you can enroll in tournaments.

WHY CAN’T I ENROLL IN TOURNAMENTS?

To play tournaments you need to meet some requirements:

- Be older than 16.

- Your profile must be completely filled out, including photo, personal information and player skills.

- Once you meet all these criteria, you can enroll in tournaments.

WHERE DO I READ THE MESSAGES THAT I GET?

There is an icon on the top right of the screen, right beside you name.
 

By clicking on it you can access your personal messages.
 

If you have an unread message, there will be a notification by the icon.  

WHERE DO I GO IF I HAVE AN ONGOING CHALLENGE?

On the top right you will see an icon.
 

If you have an ongoing challenge, a notification will appear over this icon.

 

WHY AM I NOT IN THE RANKINGS?

Because the trial period has expired and you are not a premium member.

BEFORE I WAS IN THE RANKINGS, AND NOW I AM NOT

Because before you had a free trial membership. That has now expired and you have not bought a premium package.  

WHY AM I NOT CHALLENGEABLE?

This happens for several reasons:

- You can’t challenge yourself

- You received a red card because you behaved poorly

WHAT ARE HEAD-TO-HEAD STATISTICS?

When you play against another tennis player (in a challenge or tournament) you can win or lose. This chart tells you how you are doing against the opponents you have met or challenged.
 

You can see this on your user profile
 

Furthermore, you can see also how other users are doing by viewing their profile.  

 

WHAT IS POWER ABILITY?

When you enroll in TWT, you give a grade to each of your shots, and in doing so give yourself a score. However, this is not a very objective value.


When you play against another tennis player (challenge or tournaments), once the match is over, they also give scores to your abilities.
 

This is “power ability”
 

The score keeps changing the more you play against others. It will then become more and more accurate as you progress.
 

You can see how accurate the score is by looking at your power ability graphic. It can reach a maximum of 100% accuracy.  

WHAT ARE CREDITS?

To enroll in a tournament, you must be a premium user, and for that you need credits (the virtual TWT currency).
 

You can buy these credits through the control panel.
 

Go to your account page, where you will see a screen with many credit options.
 

You can purchase credits with a credit card (through Skrill), Skrill or bank transfer.

 

REMEMBER 

1 CREDIT = 1 RAND

WHEN CAN I GET THE MONEY I WON IN A TOURNAMENT?

If you place in a tournament (from the semis onwards), you win prizes.
 

Bear in mind that the 30% of your registration fee is put in the tournament prize pool.
 

The money is assigned as follows:

-40% to the winner

-30% to the finalist

-15% to each semi-finalist

(This just in the main draw. The consolation draw only gives Masters points as prizes).
 

When you win money, it will be paid into your account in the value of credits. Once you reach 3000 credits, you can request that the cash amount be paid into your bank account or into a Skrill account.
 

Should you wish to do so, you can also keep the credits in your account and use them to enroll in tournaments.

 

REMEMBER

1 credit = 1 rand

You can ask credit back when you have, into your account, 3000 credits 

CHALLENGES

All registered players can send and receive challenges. To issue a challenge, you just need to select the player’s profile and click on the button to issue a challenge.

 

CHALLENGE PROCEDURE

- Player A challenges player B using the abovementioned procedure.

- If the player accepts the challenge, the match will appear in MY CHALLENGES.

- After the match, one player will enter the result of the match in the open challenges screen.

- The other player will then click on CONFIRM RESULT in the open challenges screen.

- Each player will complete the challenge by providing feedback on the other person’s game.

- After the double confirmation has been completed, ranking points will be distributed on the following Sunday after midnight. So it is important that challenges are confirmed by the Sunday of the week in which they were played.

 

IMPORTANT TIP

Open challenges have to be closed and confirmed by the Sunday of the week in which they were played.  

WHY CAN’T I CHALLENGE?

You can’t challenge yourself, or you could be blocked from challenged because of a red flag. You receive red flags for poor behavior.  

HOW DO I DECLINE A CHALLENGE?

Simply click on “challenge not accepted” when you are issued with a challenge.
 

Your opponent will receive a mail informing them that you have declined their challenge.

THE CHALLENGE ENDED IN A TIE, WHAT CAN I DO?

The challenge in this case didn’t lead to a result.
 

However, bear in mind that challenges are not ties if there is a difference of one game.
 

For example, players A and B split two sets 6-7, 6-4. Since player A won more games than player B, and lost fewer, he wins the challenge.
 

 

HOW MANY POINTS DO I GET IF I WIN? AND HOW MANY IF I LOSE?

If you win you get 20 points.
 

If you lose you get 5 points.

ARE CHALLENGES CONSIDERED FOR THE MASTERS?

For sure!
 

Up to 30 challenges are taken into consideration for the Masters.
 

Your 30 best challenges are used in the calculations.

HOW DO I INSERT A CHALLENGE RESULT?

You can enter the results of a challenge by clicking on the name of the player who won. That name will turn light blue.
 

At that point, you just enter the score. For example, player A beat player B. The score was 6-4, 6-4.
 

Remember to put the score the right way round. The player who won must have the highest number of games assigned to their name, so it must be 6-4, 6-4 and not 4-6, 4-6.

WHY DO I NOT SEE MY POINTS?

The points will be added after the following Sunday.

THE CHALLENGE DISAPPEARED!

It has not disappeared, but simply didn’t get double confirmation by the midnight of the Sunday for which it was relevant.  

WHAT ARE THE “POINTS TO DEFEND” IN MY USER PROFILE?

On this screen, you will find notes on the points you have won.

Every year in the same week, the program will tell you that you need to score as many points as you did the previous year in order to stay stable in the rankings.
 

As you can see from the picture, there are two important facts displayed:

- The arrow indicates the week you are in.

- The oval indicates the points that need defending.
 

Here’s an example: in the 48th week a player scored 60 challenge points.

So in the same week of the following year he has to make 60 or more points to successfully defend his position.

WHY DO I HAVE TO RATE THE SKILLS OF THE PERSON I CHALLENGED?

Because it is important for the community that we know each other’s skills and personality as players. This helps with matchmaking.

 

THE TOURNAMENT SYSTEM

All registered players can take part in tournaments.

 

TWT gives you 60 trial days, and once that this time has expired, you need to become a premium member in order to play in tournaments.

 

PROCEDURE

- Go to the TOURNAMENT menu.

- Here you will see all the available tournaments.

- Enter the tournament and carefully read the rules stipulated by the organizer (enrollment fee, when it will be played, on which surface, with which balls, which kind of tournament).

- If you are happy with the information, you can enroll.

- To pay the enrollment fee you must have enough credits in your account!

WHY CAN’T I PLAY TOURNAMENTS?

Because the trial time has expired and you have to upgrade your account to premium.  

WHY WAS I EXCLUDED AFTER ENROLLING?

Because the organizer establishes how many tennis players can participate in the tournament.
 

At this point, places are assigned based on:

- General ranking position (higher rankings get preference).

- Account status: i.e., is your account a premium account?


If you are excluded by a tournament, your fee will be reimbursed.

CAN I WITHDRAW FROM A TOURNAMENT BEFORE IT STARTS?

You can.
 

You just have to be sure about the date by which you have to withdraw from the tournament.
 

You can then simply go to the tournament page and withdraw.

I PLAYED THE TOURNAMENT BUT I DON’T SEE MY POINTS

Points are awarded the Monday after a tournament, once the tournament has been officially closed by the organizer.  

WHAT ARE THE POINTS I HAVE TO DEFEND FOR TOURNAMENTS?

In order to defend your points, you have to score the same or a better result as the previous year.

WHEN DO I GET MY TOURNAMENT PRIZE?

When the tournament is properly closed by the organizer, the money will be put in your account.

WHAT HAPPENS IF I CAN’T PLAY AT A TOURNAMENT?

If you were enrolled and you don’t show up at the date and hour set:

- You will lose the credits used to enroll in the tournament.

- You will get a penalty for your absence (unless you send a certificate to justify your absence).

WHICH KIND OF TOURNAMENTS ARE THERE?

We have three kinds of tournament: Slams, Challengers and Futures.
 

MASTERS

Not all the tournaments will count towards Masters points.
 

We will consider the best 13 results.

WHERE CAN I FIND THE MASTER RANKING

Click on RANKING in the menu to the top of the website

You will see all our Rankings and the last is RANK MASTER

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